Last updated: 22/09/2026

Bayswater Roofing respects your privacy. This Privacy Policy explains how we collect, use, store and disclose personal information when you contact us, request a quote or engage our roofing services.

In this policy, “we”, “us” and “our” refer to trading as Bayswater Roofing.

1. Information We Collect

Depending on your enquiry or project, we may collect:

• Your name, phone number and email address.
• Your property address, project location and billing details.
• Your business name and role, if you represent a builder, developer or another organisation.
• Project plans, measurements, photographs and information about the work you need.
• Quotes, invoices, payment records and correspondence.
• Technical information collected through our digital services, as described below.

Please provide only information relevant to your enquiry or project. If you share someone else’s personal information, you should have their authority to do so.

2. How We Collect Information

We generally collect personal information directly from you when you:

• Submit an enquiry or quote request.
• Contact us by phone or email.
• Arrange an inspection or discuss a project.
• Provide plans, photographs or other supporting documents.
• Accept a quote or engage us to carry out work.
• Give feedback or raise a concern.

We may also receive relevant information from an authorised builder, property owner, project manager or other representative involved in your project.

You can make a general enquiry without identifying yourself where practical. However, we may need your contact and property details to prepare a quote, arrange access or provide services.

3. How We Use Your Information

We use personal information to respond to enquiries, assess roofing requirements and manage the services you request.

This may include preparing quotes, scheduling inspections, coordinating materials and trades, communicating project updates, processing payments and handling warranty enquiries or complaints.

We may also use relevant records to meet legal obligations, maintain business accounts and resolve disputes.

4. When We Share Information

Where reasonably necessary, we may share relevant information with:

• Employees and contractors involved in your project.
• Suppliers and delivery providers arranging materials.
• Builders, project managers or representatives authorised to act for you.
• Providers supporting our communications, administration and information systems.
• Accountants, insurers, legal advisers and other professional advisers.
• Regulators or authorities where disclosure is required or permitted by law.

Information shared for a project should be limited to what the recipient reasonably needs for their role.

[Confirm these recipient categories reflect actual business practices before publishing.]

5. Cookies and Technical Information

Our digital services may use cookies and similar technologies to support functionality and collect information about how visitors interact with them.

Depending on the tools in use, this information may include your IP address, browser type, device information, pages viewed and the date and time of your visit.

You can usually manage cookies through your browser settings. Disabling some cookies may affect certain features.

6. Marketing Communications

If we send promotional communications, we will do so in accordance with applicable consent requirements.

You can ask us to stop sending marketing messages by contacting us or using the unsubscribe option included in a message. We may still contact you about an active enquiry, project, payment or service issue.

7. Storage and Security

We take reasonable steps to protect personal information against misuse, loss, interference and unauthorised access, modification or disclosure.

Information may be held in electronic systems and business records. Access should be restricted to people who need it to carry out their responsibilities.

No method of electronic transmission or storage is completely secure. If a data breach occurs, we will assess it and meet any notification obligations that apply.

8. Overseas Service Providers

Where overseas disclosures occur, we will take the steps required by applicable privacy law.

9. How Long We Keep Information

We retain personal information for as long as reasonably needed for the purpose for which it was collected, including project administration, warranty matters, accounting, legal obligations and dispute resolution.

When information is no longer needed and does not need to be retained by law, we take reasonable steps to securely destroy or de-identify it.

10. Accessing or Correcting Your Information

You can contact us to request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or outdated.

We may need to verify your identity before responding. We will handle requests within a reasonable period and in accordance with applicable law.

If we cannot fulfil a request, we will explain the reason where permitted and let you know how to raise a concern.

11. Third-Party Services

Links and embedded features may connect you with services operated by other organisations. Those organisations manage personal information under their own privacy policies.

Please review the relevant policy before providing information directly to a third party.

12. Privacy Questions and Complaints

If you have a question or complaint about how we handle personal information, please contact us using the details below. Include enough information for us to understand and investigate your concern.

We will review the matter, request further details if needed and respond within a reasonable period.

If your concern remains unresolved, you may contact the Office of the Australian Information Commissioner where the matter falls within its jurisdiction.

13. Changes to This Policy

We may update this policy to reflect changes in our operations or applicable requirements. The date above identifies the latest revision.

14. Contact Us

Bayswater Roofing

Phone: 1300 926 787
Email: quotes@bayswaterroofing.com.au