Last updated: 22/09/2026

These Terms and Conditions explain the general conditions for using our digital services and making enquiries with Bayswater Roofing.

In these terms, “we”, “us” and “our” refer to trading as Bayswater Roofing.

Project-specific obligations are set out in your accepted quote and any separate written contract. These general terms form part of a service agreement only where they are provided to you and incorporated into that agreement before acceptance.

1. Application of These Terms

Please read these terms before submitting an enquiry or accepting a quote.

An enquiry or inspection request does not, by itself, create a contract for roofing work or confirm a booking.

Where a separate signed contract applies, it takes priority over these general terms to the extent of any inconsistency. Applicable law takes priority over both.

Nothing in these terms excludes or restricts rights or remedies that cannot lawfully be excluded or restricted.

2. Our Services

Bayswater Roofing provides roofing services for new construction, re-roofing, extensions and renovation projects. Depending on the agreed scope, work may include metal roofing, wall cladding, flashing, gutters and downpipes.

The specific services, materials, inclusions and exclusions for your project will be described in your written quote or contract.

General service descriptions do not mean that every task or material is included in a particular quote.

3. Enquiries and Information You Provide

Please provide accurate contact details, project information and any relevant plans or specifications.

If you act on behalf of a property owner, builder or organisation, you must have authority to request services and give instructions on their behalf.

Let us know promptly if project details change, including drawings, material selections, access arrangements or scheduling requirements.

4. Quotes and Estimates

Quotes are based on the information, plans and site conditions available when they are prepared.

Each quote should specify its scope, pricing, relevant assumptions and any validity period. GST treatment will be identified in the quote.

An estimate is an indication of likely cost based on available information. It is not a fixed-price quote unless expressly stated.

If further assessment identifies additional work, we will explain the proposed changes and seek agreement before proceeding, subject to any lawful emergency arrangements.

5. Acceptance and Project Contracts

Work proceeds once the relevant quote or contract has been accepted and any agreed pre-start requirements have been met.

Where legislation requires a particular form of contract, disclosure, cooling-off period or other protection, that requirement applies. These terms do not replace any required building contract or statutory document.

A requested start date remains provisional until confirmed.

6. Changes to the Scope of Work

Changes to materials, design, quantities, access or project requirements may affect the price and completion timeframe.

Variations will be documented and agreed in accordance with the project contract and applicable law. Where required, written approval must be obtained before varied work starts.

We will explain the proposed work and its expected effect on cost and timing so you can assess the change.

7. Pricing and Payment

Deposits, progress payments and final payment dates will be set out in the accepted quote or contract and remain subject to applicable legal requirements.

Please pay invoices by the agreed due date. If you believe an invoice is incorrect, contact us promptly with details so we can investigate.

Any right to suspend work, charge interest or recover collection costs must arise under the agreed contract and applicable law. These general terms do not create an automatic late fee or penalty.

8. Access and Site Responsibilities

You must arrange the access and permissions allocated to you under the project agreement.

Please tell us about known hazards or conditions relevant to the work, including asbestos, unstable structures, electrical risks, concealed services or restricted access.

We remain responsible for our own workplace safety obligations. Work may need to pause if conditions are unsafe, with any effect on cost or timing handled under the contract and applicable law.

9. Existing Structures and Concealed Conditions

Some conditions may not become apparent until roofing materials are removed or work begins. These can include hidden deterioration, structural damage or previously concealed defects.

If we identify an issue affecting the agreed work, we will explain what we have found and discuss the available next steps.

Additional investigation or work outside the original scope will be handled through the agreed variation process. This clause does not exclude responsibility for damage or defects caused by our work.

10. Materials and Product Selection

Materials, profiles, finishes and colours will be supplied as agreed in the project documentation.

Photographs, samples and digital displays may show colours differently from the finished product. Final selections should be confirmed using suitable product information and samples where available.

If an agreed product becomes unavailable, we will discuss alternatives with you. Material substitutions require approval in accordance with the contract.

11. Scheduling and Delays

Project timing may be affected by weather, site readiness, material availability, access restrictions or coordination with other trades.

We will communicate relevant delays and discuss revised arrangements. Any extension of time or additional cost must be handled under the contract and applicable law.

This clause does not provide an automatic extension or excuse a failure to meet obligations that remain legally enforceable.

12. Cancellations and Rescheduling

Please contact us as soon as possible if you need to cancel or reschedule work.

Any cancellation rights, charges or refunds will be determined by the agreed contract, the circumstances and applicable law. Where a lawful cancellation charge applies, it must be reasonable and account for relevant costs avoided or recovered.

Nothing in these terms removes an applicable cooling-off right or a right to cancel or receive a refund under Australian Consumer Law.

13. Workmanship, Warranties and Consumer Rights

Our services and any products we supply may be covered by guarantees under Australian Consumer Law and other applicable statutory protections.

Any additional workmanship or manufacturer warranty will be explained in the relevant project or product documentation. An additional warranty does not replace or limit statutory rights.

If you believe there is a problem with our work or a supplied product, contact us with details and any relevant photographs. We will assess the concern and arrange the remedy required by the circumstances and applicable law.

14. General Information and Intellectual Property

General roofing information is provided for background purposes. Project-specific decisions should be based on an assessment of the property, relevant specifications and professional advice where needed.

Our original text, photographs, graphics and other materials are owned by us or used with permission. You may use them for personal reference or to assess our services, subject to applicable law.

Commercial reproduction or redistribution requires permission from the relevant rights holder.

15. Acceptable Use and External Links

You must not misuse our enquiry facilities, submit unlawful material, impersonate another person or attempt to interfere with the security or operation of our digital services.

External links may be provided for convenience. Third-party services operate under their own terms, and a link does not automatically indicate our endorsement.

16. Privacy

We handle personal information as described in our Privacy Policy.

Please provide only information reasonably required for your enquiry or project and avoid sending unrelated sensitive information.

17. Liability

Each party’s responsibility for loss or damage is determined by the agreed contract and applicable law.

Nothing in these terms excludes liability that cannot lawfully be excluded, including obligations arising under applicable consumer guarantees.

These terms do not require you to waive statutory remedies or accept a blanket exclusion of responsibility for our work.

18. Questions and Disputes

If you have a concern about a quote, invoice or completed work, contact us promptly and provide the relevant details.

We will review the issue and work with you towards a resolution. Any dispute process in the project contract applies, subject to applicable law.

Nothing in these terms prevents either party from seeking assistance from a regulator, an appropriate dispute resolution body, tribunal or court.

19. Changes to These Terms

We may update these terms from time to time. Updated terms apply prospectively and do not automatically change an existing accepted contract.

Changes to an existing project agreement must follow that agreement and applicable law.

20. Governing Law

These terms are governed by the laws of Victoria and applicable Commonwealth laws.

This does not remove any mandatory legal protection or right to bring a claim in another jurisdiction where the law allows.

21. Contact Us

Bayswater Roofing
Phone: 1300 926 787
Email: quotes@bayswaterroofing.com.au